Spa Manager

Position Objectives:  The main objective is to deliver a memorable guest experience and operate a profitable spa, while assisting the spa director with spa management.  Other objectives include:

  • Operation – Oversee all functions of the spa’s operation
  • Leadership – Lead/manage the spa team according to business standards
  • Teambuilding – Recruit, train and retain a professional spa team
  • Performance – To achieve and set monthly performance targets for self and spa team
  • Marketing – The spa’s services and products

Position Activities and Responsibilities:

All to be performed according to the spa program manual.

Spa Team

  • Recruit, interview, hire, train, reward, and manage/lead team members
  • Ensure that team members are current with insurance and licensing requirements
  • Be a role model for the spa team
  • Communicate the vision and mission
  • Actively participate in team meetings
  • Implement, practice, and enforce all policies and procedures according to Spa manuals
  • Ensure the team is following guest protocols and delivering the ultimate spa experience
  • Resolve team member conflicts or grievances; act as liaison between team and spa director
  • Resolve guest issues
  • Monitor and evaluate team targets and goals
  • Conduct team performance evaluations
  • Determine and publish team schedules
  • Enforce and monitor team image – uniforms, makeup, hair, shoes
  • Award and recognize the team

Spa

  • Delegate cleaning and organizing responsibilities and ensure they are followed through by conducting area/room audits
  • Monitor cleanliness of spa/salon and ensure all sanitation/sterilization tools are used and available, assist with all board inspections
  • Maintain an inviting and guest friendly retail spa boutique
  • Maintains refreshment bar and ensures adequate stock of needed supplies
  • Assists with laundry and spa cleaning when necessary
  • Ensure signature spa scent is present at all times
  • Verify all spa linen are appropriately cared for
  • Monitor physical spa environment/working conditions: Spa, Spa office, Resort

Equipment/machinery used:  Music system, phone, computer, copy machine, inventory tracking equipment, credit card machines etc.

Inventory Management

  • Products – Purchase orders and receiving process and system
  • Monitor proper professional product usage
  • Assure proper retail mix
  • Track retail inventory – performance sellers & non-sellers

Spa Financials

  • Review overall spa and team performance reports
  • Track budget vs. actual
  • Calculate payroll
  • Track business performance. Service and retail
  • Identify and correct issues that may prevent increased sales – trouble shoot
  • Avoid overspending, stick to the budget
  • Discover untapped revenue generator
  • Communicate financial goals to the team

Operation

Orientation manual

Departmental training manual

Operational guidelines – policies, procedures

Education

  • Schedule and conduct continuous training sessions
  • Schedule and actively participate in team meetings
  • Educate Resort Team on the Spa and how to promote it
  • Plan and schedule supplier training sessions
  • Attend vendor trainings and tradeshows

Relations

  • Communicate and build relations with all club department leaders
  • Business to business relations and strategies

Marketing

  • Work with the spa director to create and implement marketing strategies
  • Build media relations, be the spa’s spokesperson
  • Assist the director with the coordination of special events to promote the spa such as:  trade shows, bridal expos, career nights, employee parties, etc.

Desired Qualifications:

  • Experience in building, developing, leading and managing a spa/salon team
  • Computer skills and aptitude for mastering spa software
  • Good writing and communication skills
  • Flexible schedule and ability to work 40 hours + per week
  • Lives and passionate about the spa lifestyle
  • Experience guest service (hospitality and retail highly desired)

Behavioral Characteristics

  • Strong guest service orientation
  • Strong leadership skills, motivational, and inspirational
  • Cheerful, upbeat personality, with leadership style
  • Enjoys fostering team environment and mentoring
  • Excellent communication skills, good public speaker
  • Flexible and cooperative
  • Patient and level headed
  • High personal standards, good self esteem
  • Pays attention to detail
  • Good organizational skills and follow through
  • Able to multi-task and improvise on the spur of the moment
  • High energy, able to work in fast paced environment
  • Good sense of time; prompt, able to meet deadlines
  • Good sense of humor
  • Self-motivated, and able to motivate and influence others successfully
  • Able to work well under pressure
  • Seeks professional growth,  knowledge and enjoys teaching others
  • Appear polished and with professional image
  • Great work ethics – role model
  • Confident and committed to the spa & team
  • Displays masterful knowledge of the spa, all spa services, and all spa retail
  • Positive and self disciplined

How To Apply:

Please email relevant materials to maciek@SpaMariana.com

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