Spa Support

Professional Objective: To masterfully orchestrate guests’ spa transitions according to the spa manual.  The concierge’s objective is to execute each transition of the spa with personalized service and to orchestrate a genuine, smooth service delivery. To ensure the spa guest receives a memorable spa experience exceeding their expectations.

Position Activities and Responsibilities:

  • Greets the guest and conducts spa tour
  • Assists the guest with their needs while in changing facilities
  • Guides the guest to the relaxation area
  • Offers guest spa cuisine, snacks, refreshments or meal
  • Maintains a beautiful physical environment in all public areas of the spa; patrols the facility to ensure presentation is immaculate
  • Maintains refreshment bar and ensures adequate stock of needed supplies
  • Provides gracious spa tours to visitors
  • Facilitates effective transition flow for technical staff
  • Attends and participates in all general and team meetings
  • Maintains a polished and professional image
  • Assists with laundry and spa cleaning, even if an assistant is available
  • Assists with stocking and maintenance of inventory and displays
  • Displays masterful knowledge of the spa
  • Attends all in house training and commits to outside continuing education
  • Follows linen procedures

Desired Qualifications:

  • Experience in front line guest service (hospitality and retail highly desired)
  • High school diploma or equivalent
  • Basic computer skills and aptitude for mastering spa software
  • Good communicator
  • Positive and motivated
  • Flexible schedule
  • Detail oriented
  • Bilingual

Behavioral Characteristics

  • Strong guest service orientation
  • Cheerful, upbeat personality
  • Enjoys team environment and interaction with co-workers
  • Excellent communication skills
  • Flexible and cooperative
  • High personal standards, good self esteem
  • Pays attention to detail
  • Good organizational skills and follow through
  • Able to multi-task and improvise on the spur of the moment
  • High energy, able to work in fast paced environment
  • Good sense of time; prompt, orchestrates tasks effectively
  • Good sense of humor
  • Self-motivated
  • Able to work well under pressure
  • Good sense of time
  • Seeks out knowledge and enjoys learning/strives for professional growth

How To Apply:

Please email relevant materials to maciek@SpaMariana.com

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