CAREERS

Spa Mariana looks for remarkable Team Members. Owner Maciek Lyko believes his team's energy and dedication is what creates excellence in both therapy and customer service. We are an equal opportunity employer. We are committed to our clients, our team members as well as providing the finest quality services.

As we grow our company, we're looking for passionate, self driven and hard working individuals to partner with our current team members.

We are happy to hire enthusiastic and experienced

*Front of House Guest Relations

* Massage Therapists

*Estheticians

*Body Workers

* Foot Reflexologist

Currently Open Positions:

Marketing

Position Objectives: To oversee all functions of the spa’s marketing and managing guests flow. The Marketing Director’s objective is to achieve and exceed the set spa guest flow budget by developing marketing strategies resulting in driving traffic to the spa. In addition the Marketing director’s objective is to uphold the spa’s image and develop effective marketing material to insure overall spa marketing success!

Position Activities and Responsibilities:

Marketing Plan:
• Conduct a marketing S.W.O.T. analysis
• Identify the target market
• Set a guest flow target by day, week, month and year
• Develop an annual marketing plan
• Identify the marketing mix
• Create marketing material • Develop an annual marketing calendar
• Develop a media kit
• Performance measurements

Marketing Financials:
• Set an overall marketing budget
• Set a budget by marketing mix
• Negotiate and execute marketing contracts
• Budget for printed material
• Track marketing expenses actual vs. budget

Marketing Communication:
• Communicate plan with spa director
• Inform the spa team of monthly marketing strategies
• Educate the team on how to present promotions and specials
• Act as the spa’s spokes person

Marketing Relations:
• Communicate and build relations with all department leaders
• Build community relations
• Business to business relations and strategies
Marketing Functions:
• Plan promotions
• Plan and host spa events
• Manage website
• Manage e-marketing – e-newsletter
• Identify menu distribution channels
• Develop in-spa marketing displays
• Develop a referral program
• Develop a membership program
• Host media
• Develop ads
• Merchandising

Marketing Evaluation:
• Review performance reports
• Track marketing efforts by source
• Expenses actual vs. target
• Traffic flow

Desired Qualifications:
• Experience in effective marketing
• Marketing degree
• Leadership skills
• Excellent writing and communication skills
• Ability to develop an effective marketing plan
• Ability to create advertising, promotion and special campaigns
• Ability to present a professional image
• Flexible schedule and ability to work 40 hours + per week
• Passionate about the spa lifestyle
• Computer skills and aptitude for mastering spa software

Behavioral Characteristics:
• Cheerful, upbeat personality, with leadership style
• Enjoys fostering community relations
• Excellent communication skills, good public speaker
• Flexible and cooperative
• Patient and level headed
• High personal standards, good self esteem
• Detailed oriented
• Good organizational skills and follow through
• Able to multi-task and improvise on the spur of the moment
• High energy, able to work in fast paced environment
• Good sense of time; prompt, able to meet deadlines
• Good sense of humor and outgoing
• Self-motivated, no guidance needed to perform successfully
• Able to work well under pressure
• For professional growth seeks out knowledge and enjoys learning and teaching
• Appear polished and with professional image
• Great work ethics
• Confident and committed to the spa team

Marketing Internship

Want to work for the most beautiful spa in Birmingham? Spa Mariana, which opened in 2011, is the only spa with personal, full team approach, wellness program with a master technicians. We are looking for a part-time college intern. The position is for 8-20 hours a week for 3 months ( 150 hours over at least a 12-week period) – days are flexible. This is an unpaid position, but it’s a ton of fun, you’ll be gaining incredible experience and you will be a valuable part of our team. You will also have the opportunity to learn email marketing with the option of campaign work, ads and guerilla marketing tactics.

Please send your resume and cover letter along with answers to the following questions:

1. Why are you interested in this internship?

2. What are your days/hours of availability for your internship?

3. What extracurricular activities are you involved in?
4. What three ways would you market a spa?

Responsibilities
Come up with challenge ideas
Help come up with messaging for marketing and PR campaigns
Help implement marketing and PR strategies (including helping with App Store optimization, guerilla marketing, and online marketing)

Requirements:
Must be currently enrolled in a college or University
Passionate about marketing, technology and social networks
Must be a good communicator
Must enjoy competing for success.

Massage Therapist

Professional Objectives: To deliver the spa treatments according to protocols and rituals guaranteeing the guest the ultimate spa experience.  Also, therapist must portray a professional self-image and perfect treatments/products technical knowledge and skills.  Invest in self education by becoming a multi-tasking skin care specialist.

Position Activities and Responsibilities:
• To perform all treatments according to spa protocols and rituals
• Performs body treatments and massage therapy recommended by analyst
• Skilled on all body treatments offered on the spa menu
• Interacts cooperatively with other spa team members to provide a seamless guest experience
• Presents warm, gracious, and professional persona towards guests and co-workers
• Adheres to a high professional image standard such as: dress, grooming, language, and lifestyle
• Practices the highest standard of sanitation, neatness, and visual presentation
• Actively builds repeat clientele
• Attends and participates in all general and team meetings
• Assists with laundry and spa cleaning, even if an assistant is available
• Maintains treatment room inventory
• Attends all in-house training and commits to outside continuing education
• Participates in all aspects of marketing/special events planning and execution
• When asked, evaluates potential new team members for various positions
• Mentors/trains new team members to help them grow
• Completes daily check list of cleaning obligations and abides by all county, state, and local laws and regulations regarding sanitation, cleanliness, and safety.
• Adheres to work schedule and has good work ethics
• Team player and assists others whenever asked
• Maintains a positive and professional attitude
• Sets and achieves goals and targets

Desired Qualifications:
• Valid massage license
• Valid body wrap license
• Highly desirable special skills: deep tissue, pregnancy massage, Shiatsu, Sports, and Ayurvedic massage, hot/cold stones, knowledge of aromatherapy
• Guest service oriented with ability to deliver the ultimate spa experience
• Experienced with body treatments including the use of Hydrotherapy and Vichy Shower equipment
• Ability to follow protocols and directions
• Welcomes training and educational opportunities
• Bilingual
• Experienced therapist

Behavioral Characteristics:
• Guest service oriented
• Enjoys team environment and interaction with co-workers
• Excellent communications skills
• Flexible and cooperative
• Good organizational skills and follow-through
• Able to multi-task and improvise on the spur of the moment
• High energy, able to work in a fast paced environment
• Good with time management, prompt, completes treatments within assigned time
• Good sense of humor
• Self-motivated and positive
• Able to work well under pressure
• Seeks out knowledge and enjoys learning/strives for professional growth

Guest Relations

Professional Objective: To perform all position responsibilities according to the spa program manual. Greet and welcome spa guests and assure an excellent first and lasting impression.  Oversee and maintain the spa boutique and assure beautiful presentation and profitability.  Communicate with Reservationists and coordinates work activities and guest flow within the spa.

Job Activities and Responsibilities:
• Maintain the reception area as indicated in the spa manual
• Greets and checks guests in and out
• Assists with stocking and maintaining the spa boutique
• Assists with inventory management and other organizational tasks
• Displays masterful knowledge of  spa services
• Accurately enters point of sale data and quickly checks guests out
• Familiar with spa boutique inventory
• Promotes spa services and gift cards/certificates, advises on gift selection, maintains accurate gift sales data
• Provides gracious spa tours to visitors
• Maintains a beautiful physical environment within the reception area
• Facilitates effective workflow for technical staff
• Attends and participates in all general and team meetings
• Maintains a polished and professional image
• Assists other support team members when asked
• Able to perform the  reservationist’s position when necessary
• Attends all in house training and commits to outside continuing education
• Participates in all aspects of marketing/special events planning and execution
• Mentors/trains new team members to help them grow
• Ability to communicate with guests

Desired Qualifications:
• Experience in front line guest service (hospitality and retail highly desired)
• High school diploma or equivalent
• Basic computer skills and aptitude for mastering the spa software
• Good selling abilities
• Flexible schedule
• Professional image with gracious, warm, and genuine personality
• Skin care knowledge and understanding of the spa menu
• Good organizational skills and follow through
• Able to multi-task and improvise on the spur of the moment
• Bilingual

Behavioral Characteristics:
• Strong guest service orientation
• Cheerful, upbeat personality
• Enjoys team environment and interaction with co-workers
• Excellent communication skills
• Flexible and cooperative
• High personal standards, good self esteem
• High energy, able to work in fast paced environment
• Good sense of time management
• Good sense of humor
• Self-motivated
• Seeks out knowledge and enjoys learning/strives for professional growth

Additional Information:
Physical environment/working conditions: Spa
Equipment/machinery used: phone, fax machine, computer, copy machine, inventory tracking equipment, credit card machines

Performance Measures & Expectations:
• Guest check-in process
• Guest check-out
• Call management
• Correctly and flawlessly implements the spa program
• Professional team communication
• Strong contribution to the team/spa
• Elegant image and appearance
• Maintaining boutique and managing inventory
• Achieve spa boutique sales targets
• Achieve spa service volume target
• Achieve spa gift card sales target
• Achieve spa upgrades and VPG target
• Know menu and product knowledge

Spa Consultation Lead

Professional Objective:  The objective of this position is to perform guest consultations.  The Analyst must be a spa professional who is able to analyze guests’ needs and customize their spa programs.  Also, must have the ability to make home care recommendations, helping guests to achieve desired results, while meeting or exceeding revenue targets.

Position Description and Responsibilities:

• Analyst must practice the position in accordance with department manual
• Ability to analyze and evaluate each guest’s individual needs and expectations, in order to recommend the most effective programs
• Use sophisticated analysis equipment to determine skin type, recognize skin conditions, and pinpoint concerns
• Recommend appropriate programs and home care products
• Develop and customize the guest’s spa experience
• Conduct exit interviews and guest satisfaction surveys
• Interact cooperatively with other spa team members to provide the ultimate spa experiences
• Present a warm, gracious, and professional persona to guests and co-workers
• Adhere to high professional standards in dress, grooming, language, and lifestyle
• Practice the highest standard of sanitation, neatness, and visual presentation
• Actively builds strong guest relations
• Meets and exceeds performance targets
• Gather and input guests’ data. Consistently records and updates guests’ records
• Attend and participate in all general and team meetings
• Assist with inventory and retail management
• Attend all in-house training and commits to outside continuing education
• Participates in all aspects of marketing/special events planning and execution
• Make effective use of sampling program
• Complete daily check list of cleaning obligations. Abides by all county, state, and local laws and regulations regarding sanitation, cleanliness, and safety
• Communicates with receptionists
• Tracks performance and efficiency
• Reports to Spa Director

Desired Qualifications:
• Spa professional
• Knowledge of skin and how to properly analyze skin conditions
• Product and treatment knowledge
• Special skills:  paramedical, acne therapy, anti-aging, specialty makeup, and nutrition education is a plus
• Confident with the ability to make treatment and home care recommendations to every guest
• Computer skills
• Great professional image
• College degree
• Sales experience
• Guest service experience
• Excellent communication skills
• Sales experience
• Good organization skills and follow-through
• Good time management skills; prompt, runs on time
Behavioral Characteristics:
• Strong guest relations, warm and friendly
• Enjoys team environment and interaction with people
• Flexible and cooperative
• Able to multi task and improvise on the spur of the moment
• High energy, able to work in a fast paced environment
• Good sense of humor
• Self-motivated
• Able to work well under pressure
• Seeks out knowledge, enjoys learning, and strives for professional growth
• Operate equipment/machinery, such as skin analysis tools: skin scanner or Wood’s lamp, computerized analysis equipment, magnifying lamps, pH measuring tools, professional Polaroid camera equipment, etc.
• Professional work ethic

Spa Esthetician

Professional Objectives: To deliver the spa treatments according to protocols and rituals guaranteeing the guest the ultimate spa experience.  Also, Estheticians must portray a professional self-image and perfect treatments/products technical knowledge and skills. Invest in self education by becoming a multi-tasking skin care specialist.

Position Activities and Responsibilities:

• Performs all facial treatments recommended by analyst
• Ability to perform all facial treatments offered on the spa menu according to protocols and rituals
• Interacts cooperatively with other spa team members to provide a seamless guest experience
• Presents warm, gracious and professional persona towards guests and co-workers
• Adheres to a high professional image standard such as dress, grooming, language, and lifestyle
• Practices the highest standard of sanitation, neatness, and visual presentation
• Actively builds repeat clientele
• Attends and participates in all general and team meetings
• Assists with laundry and spa cleaning, even if an assistant is available
• Maintains treatment room inventory and other organizational tasks
• Attends all in-house training and commits to outside continuing education
• Participates in all aspects of marketing/special events planning and execution
• When asked, evaluates potential new team members for various positions
• Assists new team members
• Completes daily check list of cleaning obligations and abides by all county, state and local laws and regulations regarding sanitation, cleanliness, and safety.
• Adheres to work schedule and has good work ethics
• Is a team player and assists others whenever asked
• Maintains a positive and  professional attitude
• Sets and achieves goals and targets

Desired Qualifications:
• Valid esthetic license
• Highly desirable special skills of facial protocols and knowledge of aromatherapy
• Guest service oriented with the ability to deliver the ultimate spa experience
• Experienced with facials including the use of esthetic equipment such as: galvanic, light therapy etc.
• Ability to follow protocols and directions
• Drive for continuing education
• Bilingual

Behavioral Characteristics:
• Guest service oriented
• Enjoys team environment and interaction with co-workers
• Excellent communications skills
• Flexible and cooperative
• Good organizational skills and follow-through
• Able to multi-task and improvise on the spur of the moment
• High energy, able to work in a fast paced environment
• Good with time management, prompt, completes treatments within assigned time
• Good sense of humor
• Self-motivated and positive
• Able to work well under pressure
• Seeks out knowledge and enjoys learning/strives for professional growth

Spa Manager

Position Objectives:  The main objective is to deliver a memorable guest experience and operate a profitable spa, while assisting the spa director with spa management.  Other objectives include:

• Operation – Oversee all functions of the spa’s operation
• Leadership – Lead/manage the spa team according to business standards
• Teambuilding – Recruit, train and retain a professional spa team
• Performance – To achieve and set monthly performance targets for self and spa team
• Marketing – The spa’s services and products

Position Activities and Responsibilities:
All to be performed according to the spa program manual.

Spa Team:
• Recruit, interview, hire, train, reward, and manage/lead team members
• Ensure that team members are current with insurance and licensing requirements
• Be a role model for the spa team
• Communicate the vision and mission
• Actively participate in team meetings
• Implement, practice, and enforce all policies and procedures according to Spa manuals
• Ensure the team is following guest protocols and delivering the ultimate spa experience
• Resolve team member conflicts or grievances; act as liaison between team and spa director
• Resolve guest issues
• Monitor and evaluate team targets and goals
• Conduct team performance evaluations
• Determine and publish team schedules
• Enforce and monitor team image – uniforms, makeup, hair, shoes
• Award and recognize the team

Spa:
• Delegate cleaning and organizing responsibilities and ensure they are followed through by conducting area/room audits
• Monitor cleanliness of spa/salon and ensure all sanitation/sterilization tools are used and available, assist with all board inspections
• Maintain an inviting and guest friendly retail spa boutique
• Maintains refreshment bar and ensures adequate stock of needed supplies
• Assists with laundry and spa cleaning when necessary
• Ensure signature spa scent is present at all times
• Verify all spa linen are appropriately cared for
• Monitor physical spa environment/working conditions: Spa, Spa office, Resort
Equipment/machinery used:  Music system, phone, computer, copy machine, inventory tracking equipment, credit card machines etc.

Inventory Management:
• Products – Purchase orders and receiving process and system
• Monitor proper professional product usage
• Assure proper retail mix
• Track retail inventory – performance sellers & non-sellers

Spa Financials:
• Review overall spa and team performance reports
• Track budget vs. actual
• Calculate payroll
• Track business performance. Service and retail
• Identify and correct issues that may prevent increased sales – trouble shoot
• Avoid overspending, stick to the budget
• Discover untapped revenue generator
• Communicate financial goals to the team


Operation:
• Orientation manual
• Departmental training manual
• Operational guidelines – policies, procedures

Education:
• Schedule and conduct continuous training sessions
• Schedule and actively participate in team meetings
• Educate Resort Team on the Spa and how to promote it
• Plan and schedule supplier training sessions
• Attend vendor trainings and tradeshows

Relations:
• Communicate and build relations with all club department leaders
• Business to business relations and strategies

Marketing:
• Work with the spa director to create and implement marketing strategies
• Build media relations, be the spa’s spokesperson
• Assist the director with the coordination of special events to promote the spa such as:  trade shows, bridal expos, career nights, employee parties, etc.

Desired Qualifications:
• Experience in building, developing, leading and managing a spa/salon team
• Computer skills and aptitude for mastering spa software
• Good writing and communication skills
• Flexible schedule and ability to work 40 hours + per week
• Lives and passionate about the spa lifestyle
• Experience guest service (hospitality and retail highly desired)

Behavioral Characteristics:
• Strong guest service orientation
• Strong leadership skills, motivational, and inspirational
• Cheerful, upbeat personality, with leadership style
• Enjoys fostering team environment and mentoring
• Excellent communication skills, good public speaker
• Flexible and cooperative
• Patient and level headed
• High personal standards, good self esteem
• Pays attention to detail
• Good organizational skills and follow through
• Able to multi-task and improvise on the spur of the moment
• High energy, able to work in fast paced environment
• Good sense of time; prompt, able to meet deadlines
• Good sense of humor
• Self-motivated, and able to motivate and influence others successfully
• Able to work well under pressure
• Seeks professional growth,  knowledge and enjoys teaching others
• Appear polished and with professional image
• Great work ethics – role model
• Confident and committed to the spa & team
• Displays masterful knowledge of the spa, all spa services, and all spa retail
• Positive and self disciplined

Spa Support

Professional Objective: To masterfully orchestrate guests’ spa transitions according to the spa manual.  The concierge’s objective is to execute each transition of the spa with personalized service and to orchestrate a genuine, smooth service delivery. To ensure the spa guest receives a memorable spa experience exceeding their expectations.

Position Activities and Responsibilities:
• Greets the guest and conducts spa tour
• Assists the guest with their needs while in changing facilities
• Guides the guest to the relaxation area
• Offers guest spa cuisine, snacks, refreshments or meal
• Maintains a beautiful physical environment in all public areas of the spa; patrols the facility to ensure presentation is immaculate
• Maintains refreshment bar and ensures adequate stock of needed supplies
• Provides gracious spa tours to visitors
• Facilitates effective transition flow for technical staff
• Attends and participates in all general and team meetings
• Maintains a polished and professional image
• Assists with laundry and spa cleaning, even if an assistant is available
• Assists with stocking and maintenance of inventory and displays
• Displays masterful knowledge of the spa
• Attends all in house training and commits to outside continuing education
• Follows linen procedures

Desired Qualifications:
• Experience in front line guest service (hospitality and retail highly desired)
• High school diploma or equivalent
• Basic computer skills and aptitude for mastering spa software
• Good communicator
• Positive and motivated
• Flexible schedule
• Detail oriented
• Bilingual

Behavioral Characteristics
• Strong guest service orientation
• Cheerful, upbeat personality
• Enjoys team environment and interaction with co-workers
• Excellent communication skills
• Flexible and cooperative
• High personal standards, good self esteem
• Pays attention to detail
• Good organizational skills and follow through
• Able to multi-task and improvise on the spur of the moment
• High energy, able to work in fast paced environment
• Good sense of time; prompt, orchestrates tasks effectively
• Good sense of humor
• Self-motivated
• Able to work well under pressure
• Good sense of time
• Seeks out knowledge and enjoys learning/strives for professional growth